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Reviews for this Property

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Review By Amy E

    A Guest from Upland, CA recommends this property
    Stayed 7 days in August, 2009

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Review By Mike I

    Mike I from Redlands, CA recommends this property
    Stayed 7 days in August, 2009

    Cleners were'nt very thorough. Dirty blankets and sheets were left in the closet under the stairs. No blankets for the beds just the comforter. Patio area was not hosed down or clean (I hosed patio before we left for the next guests)

    These issues were'nt major but worth mentioning.

    Overall our stay was nice and we are looking forward to next summer.

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Review By Rob T

    A Guest from Santa Maria, CA recommends this property
    Stayed 7 days in July, 2009

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    July 2009

    A Guest from UPLAND, CA recommends this property
    Stayed 7 days in July, 2009

    This rental was definitely an upgrade from the property that we have rented the previous 5 years! The master bedroom is huge and there is tons of space for all of the family's "stuff". There was a big screen T.V. in the master bedroom that would have definitely been more useful in the living room area. There was only a small one in the living room and it was mounted to the ceiling and didn't have hook-ups for a portable DVD player, so movies couldn't be watched in there in the evenings. That was the only downside of the property. Overall, it was the best stay yet!

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Very Comfortable @ the Beach

    Valerie D from Yucaipa, CA recommends this property
    Stayed 7 days in August, 2008

    I feel the only problem was that there were no trash bags readily available and the kitchen sponges were dingy. The Master Bath shower could use some new tile. Other than that it was a nice place to stay at.

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Great! But a few items missing.

    Joni M from Walnut Creek, CA recommends this property
    Stayed 7 days in August, 2008

    The unit was much cleaner this year. New blinds (old ones were broken) made looking out the windows so much nicer! Also, having sheets and towels were great! The stove in our unit can barely boil water. All in all this year's experience was the best out of the three years we have been at the unit. BW is responsible for that. Thanks!

    However, we were missing a small few things.
    - door mats (would help keep sand out)
    - garbage bags
    - mop
    - welcome kit with dishwashing detergent (maybe you don't give those out any more)

    Earlier this year we had told Burr White that the blinds were filthy and broken. Thank you for getting that corrected!!! Great customer service!!!

    We have a suggestion regarding rollovers. I am sure we are not the only family who wants to take a year off from vacationing in NB and using the same rental. It has taken three years to find the perfect rental for our family and we don't want to give it up. I think it would be great customer service if BW offered a "skip a year" option.
    Perhaps the renters who are skipping a year could pay BW one night's rental price. In return BW would hold the property one year and the same week.
    For example we are considering not renting our "usual" house in 2009, but want to come back in 2010. We happen to have another expensive vacation planned. BW could rent the unit to someone else in 2009, stipulating it can not be rolled over in 2010. We would pay BW one nights rent, $345 (approx) to hold the unit for us in 2010. Great income for BW without alot of work.
    Thanks so much BW!!

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Review By Rosie C

    Rosie C from Folsom, CA recommends this property
    Stayed 7 days in July, 2008

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Review By Leslie J

    Leslie J from Fountain Hills, AZ recommends this property
    Stayed 7 days in July, 2008

    Website should detail that there is no oven in this unit. To be honest, it wouldn't take much to put an oven in this unit and it really should be done to make it a viable summer rental option.

    With the current economic conditions, we will be interested to see what type of deals are available through Burr White for summer 2009.

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Review By Hugh W. H

    A Guest from Littleton, CO does not recommend this property
    Stayed 7 days in September, 2007

    PARKING: Daytime parking near the unit for our family and friends was sometimes difficult. CONDITION CHECK LIST NEEDED: I recommend that upon rental, you provide a facility-condition “check list” (like when you rent a car) identifying conditions. CONDITIONS WE FOUND: A smoke alarm missing in the master bedroom; a blind-adjust rod missing from front window; spots on carpet in master bedroom; water spots on hallway carpet; no ice trays; no can opener; no fly swatter; no dust pan; loose towel-rod in master bathroom; loose hinge under kitchen sink; missing side-table knob (knob was in drawer); inoperable coffee maker. We had to stop the Time-Warner guy from turning off TV service (nobody told Time-Warner we were renting the unit). NOTE 1: These conditions were annoying in light of the rent we were paying AND the possible forfeit of our deposit to remedy these undocumented preconditions after we checked out. NOTE 2: A maintenance person delivered a can opener …but he was unable to find any ice trays in Newport Beach.

  • Overall satisfaction
    Services from rental manager
    Cleanliness
    Location
    Property condition

    Great location!

    Joni M from Walnut Creek, CA recommends this property
    Stayed 7 days in August, 2007

    This place could be a 5 star. There are some issues that are overlooked by Burr White. Overall, the rental is great. We have been there for two years now. And feel as though this is the best place for our family. We are very close to the beach and walking distance to the pier. We ride our bikes to the funzone every night. However, for the past two years, the place is not very clean. Both years we have stayed there we have asked to have the windows and blinds clean. Nobody ever showed up to clean. Some of the blinds have not worked either of the years we were there.

Burr White Realty2901 Newport Blvd Newport Beach, California 92663+1 (800) 944-0952beach@burrwhite.com
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